Privacy Policy

Introduction

ACG DO BRASIL S/A ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our diversified manufacturing services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a manufacturing company, we may collect the following types of information:

• Business Contact Information: Name, job title, company name, phone number, email address, and business address.
• Company Information: Business details, industry sector, and procurement requirements.
• Order Information: Product specifications, quantities, delivery requirements, and order history.
• Technical Specifications: Design files, blueprints, engineering specifications, and custom requirements.
• Quality Requirements: Standards, certifications, testing protocols, and compliance needs.
• Financial Information: Billing details, payment terms, and transaction records.

How We Use Your Information

We use the collected information for the following purposes:

• To manufacture products according to your specifications
• To process and fulfill orders efficiently
• To communicate about order status and delivery
• To provide quotes and technical consultations
• To maintain quality control and traceability records
• To process payments and maintain billing records
• To improve our manufacturing processes and services
• To comply with legal and regulatory requirements

Proprietary Information & Trade Secrets

We understand that technical specifications, designs, and product information shared with us may constitute proprietary information or trade secrets. All such information is treated with strict confidentiality. We implement robust measures to protect intellectual property, designs, and specifications. Information is accessed only by personnel directly involved in your project, and we do not share proprietary information with competitors or unauthorized parties.

Manufacturing Records & Traceability

In accordance with manufacturing best practices and quality standards, we maintain detailed records of production processes, materials used, quality inspections, and batch information. These records enable product traceability and are essential for quality assurance. Manufacturing records are retained as required by applicable regulations and industry standards.

Quality Documentation

We maintain comprehensive quality documentation including inspection records, test results, certificates of conformity, and compliance documentation. This information is necessary to demonstrate product quality and regulatory compliance. Quality records are shared with customers as required and maintained according to industry standards.

Data Security

We implement appropriate security measures to protect your business and technical information against unauthorized access, alteration, disclosure, or destruction. Technical files and specifications are stored securely with access controls. We maintain both physical and digital security measures appropriate for manufacturing operations handling sensitive information.

Data Retention

We retain business and manufacturing records for the periods required by Brazilian commercial regulations, tax laws, and industry quality standards. Product traceability records are maintained for the periods required by applicable regulations, which may extend for several years after product delivery. You may request information about retention periods for specific data.

Information Sharing

We do not sell, trade, or rent your personal or business information to third parties. We may share your information only in the following circumstances:

• With your explicit consent or authorization
• With suppliers and subcontractors essential to fulfilling your order (under confidentiality agreements)
• With certification bodies for quality audits (as required)
• With logistics partners for product delivery
• To comply with legal obligations or regulatory requirements
• To protect our rights and the safety of our operations

Supplier & Subcontractor Management

When engaging suppliers or subcontractors to fulfill your order, we share only the information necessary for their specific tasks. All suppliers and subcontractors are bound by confidentiality requirements. We maintain oversight of how your information is handled throughout our supply chain.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal and business data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and regulatory retention requirements)
• Request return of your technical specifications and designs
• Request information about how your data is processed
• Object to certain types of data processing
• File a complaint with the National Data Protection Authority (ANPD)

Note: Manufacturing and quality records must be retained as required by regulations and cannot be deleted upon request.

Product Recalls & Safety

In the event of a product quality issue or recall, we may need to use contact and order information to notify affected customers. This use is essential for product safety and regulatory compliance. We maintain the ability to trace products and contact customers as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify customers of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: